From one expert's head to everyone's hands.
Capture what your best people know. Structure it into guidance. Verify it with the people accountable. Put it where decisions are made. Keep it right.
- 01Capture
- 02Structure
- 03Verify
- 04Ask
- 05Use during work
- 06Correct and improve
Capture what experience taught them.
CompanyMindHQ interviews your experts to uncover the decisions, exceptions, reasoning and lessons that rarely make it into documentation.
“You said you normally approve this exception. When wouldn’t you?”
“If implementation requires custom engineering, we never discount both onboarding and service.”
“What should someone do if they’re unsure?”
Knowledge that used to live in one person can now serve the company.
Also learns from approved documents, transcripts and company knowledge.
Experience becomes usable intelligence.
“We’ll go to 15% on recurring for a multi-year deal. But if implementation needs custom engineering, onboarding stays full price. Anything above 15% comes to me.”
- Guidance
- Recurring service may be discounted up to 15%.
- Exception
- If custom engineering is required, onboarding remains full price.
- Escalate
- Discount above 15%.
- Expert
- Sarah · VP Sales
- Source
- Expert interview
- Status
- Verified
AI shouldn’t guess how your company works.
Get guidance you can trace back to the person who earned it.
Who the judgment came from, what it is based on, whether it has been verified, when it was reviewed, and where experts disagree.
“Can I give this customer 60-day payment terms?”
Standard terms are 30 days. Longer terms need sales leadership sign-off before they appear in a proposal.
- Expert
- Sarah · VP Sales
- Source
- Expert interview
- Supported by
- Commercial Pricing Policy
- Authority
- Sales leadership
- Status
- Verified
- Last reviewed
- September 2026
30-day terms.
Strategic accounts may receive 60-day terms.
Leadership review.
Both positions stay visible until the owner resolves it.
- Verified
- Confirmed by the accountable expert or owner.
- Supported
- Backed by approved sources, not yet reviewed by an owner.
- Inferred
- A reasonable reading of the sources. Treat with care.
- Needs review
- Stale, incomplete or questioned. Flagged for an owner.
- Conflicting
- Two sources disagree. Shown as a conflict, never resolved silently.
Ramp new employees with the judgment of your best people.
“The sponsor stopped attending, procurement arrived early, and their questions moved from outcomes to contract flexibility. Nothing in the SOP covers this. What would Sarah read into it?”
This customer is preparing to leave. Don’t negotiate renewal pricing yet. Re-establish executive value first, and find out why the sponsor disappeared.
- Expert
- Sarah · VP Sales
- Source
- Expert interview
- Supported by
- Renewal playbook
- Status
- Verified
Don’t stop the work to look for the answer.
“We can sign this quarter with a bigger discount, a faster rollout and our own termination rights.”
Don’t trade price, implementation capacity and exit rights at the same time. Procurement is testing leverage. First find out what they are actually afraid of.
“If we solve the rollout concern, is price still what prevents signature?”
Sarah isn’t on the call.
Her experience is.
Put expert judgment in the room when the decision is being made.
Capture their expertise once.
Use it three ways.
Find what they have learned about a problem, decision or situation.
Search Sarah's expertise: late-stage deal risk · procurement pressure · renewal warning signs · when to walk away
Bring them a new situation and explore how they would think through it.
Ask Sarah: “A large opportunity wants a discount, a faster rollout and custom termination rights. How would you approach it?”
You are not speaking to Sarah live. You are working with her captured expertise, with the source attached.
Bring relevant judgment into the work while it is happening. On a live call, private expert guidance during high-stakes conversations.
Real-time expert advisor: the call above, as it happens.
Guidance stays right because people keep it right.
- Owners
- Every piece of guidance has an accountable expert or owner who can correct it.
- Review
- Each record shows when it was last reviewed. Stale guidance is flagged, not hidden.
- Conflicts
- When sources disagree, both positions are shown and routed to the owner.
- Sources
- Guidance links back to the interview, document or transcript it came from.
Make your best judgment available everywhere.
Capture the experience inside your company and put it in the hands of everyone who needs it.
Tell us what expertise matters. We design the right Company Mind with you.